Privacy Policy

The Champion Energy Services, LLC d/b/a Hello Energy ("Hello Energy", "we", "us", or "our") Privacy Policy is intended to inform you of our practices regarding our collection, use, and sharing of information. This Privacy Policy also describes your choices with respect to the information we collect, use, and share.

What Information We Collect

We collect personal information about you for the purposes described in this Privacy Policy. Personal information is information about you that is linked to you as an individual, such as your name plus date of birth; postal address; email address; phone number; credit card number and expiration date; meter usage data as well as other non-public information that is associated with this data, such as household information (e.g., family size) (collectively, "Personal Information").

Hello Energy also collects certain technical information and this information is not considered Personal Information. This technical information does not identify you as an individual and may include information that has been anonymized, de-identified or aggregated. Examples of this technical information include unique device identifiers, web log information, such as the type and version of your web browser, operating system, pages visited, time of day, source IP address, ISP, randomly assigned unique identifiers in cookies, mobile device name, timestamp and other similar non-personal information as described in this Privacy Policy under "Data Collection Technologies Used," below.

Additionally, when a customer contacts the Hello Energy call center, a record of the phone call is also maintained, which includes the date, time of day, and caller ID information. The purpose of such monitoring and recording is for training, quality assurance purposes, and to review specific transaction requests.

How We Collect Information

Hello Energy collects Personal Information and technical information as follows:

  • During the customer enrollment process
  • When you register and establish an account
  • When you voluntarily provide it to us or answer a survey
  • When you contact us or communicate with us
  • When you sign up to receive emails or other communications
  • When you enter a sweepstakes, contest, or promotion
  • When you consent to receive text messages
  • When you call us or send us information
  • When you use our website or provide information through our website
  • When you use our mobile apps or provide information through our mobile apps
  • From publicly available sources and third parties
  • When we provide you products and services

Data Collection Technologies Used

We may use a number of data collection technologies on our website for sharing, content delivery, analytics, marketing and advertising.

Browser cookies are small pieces data placed on your computer as you navigate websites with your browser. Browser cookies allow websites and various third-parties to distinguish your device from others by having the cookie consist of a unique identifier or other data. Cookies can have many uses, such as to target advertising as well as to enable website functionality and for security. If you choose to disable cookies, some areas of our website may not work properly.

Local shared objects (such as "Flash" cookies) are associated with non-Browser software like Flash Player. Local shared objects can be used like cookies to distinguish your device from others but will not be deleted or blocked using browser cookie controls. You can visit for guidance on how to delete and block Flash cookies.

HTML5 local storage is another way that browsers can distinguish your device from others as well as remember data that may be important for the functioning of the website. You should check your browser software for how to delete HTML5 local storage in your particular case.

Web beacons are image files that are used by third-party advertisers, analytics companies, and others. Web beacons are embedded in web pages you visit or in emails we send and cause your browser to share its IP address with the third-party source of the beacon, together with any cookies associated with that third-party. Web beacons can be used with or without cookies. Blocking cookies will not stop your IP address from being shared through the use of beacons.

Statistical or "State IDs" are generated by using certain enduring aspects of your browser or device, such as installed fonts and plug-ins, hardware type, OS type and version, battery state and charging, or how your browser renders certain text or graphics using the HTML5 "draw" functionality.

How We Use Your Information

Personal Information collected by Hello Energy is primarily used to enroll you as a customer and to provide you with products and services, including for account and billing purposes, customer communications, internal analysis, analytics and to better tailor our services and website, and offer you additional information about such products and services.

Information about you may be aggregated or anonymized and used to improve our services, measure and analyze your use of services and to help make our products, services and advertising more relevant to you.

Interest-Based Advertising: We use the information you provide to us, information we and our service providers collect about your use of our website, and information that our service providers collect from your use of other websites and services through tracking technologies described above, to assist us in delivering you relevant online ads about our services and products. We and our service providers may also supplement the information we collect with information obtained from other sources. For more information on how this type of advertising works, go to To opt-out of ads that are interest-based, please see "Your Choices and How to Contact Us With Questions About This Privacy Policy," below.

How and When We Share Your Information

Sharing with Third Parties. We share the Personal Information you provide with service providers as needed to provide you with our products and services. Each of these parties are contractually required to keep the information confidential and are not permitted to use it in any way other than what is necessary to perform their work for Hello Energy. We may also share information with credit bureaus and third parties to whom we assign your account for collection purposes.

Sharing for Advertising. We also share information with advertising networks, advertising exchanges, and website analytics companies, to provide you with interest-based advertising. We may also share your Personal Information with select third-party vendors, business partners and other companies so that they can send you promotional materials about goods and services (including special offers and promotions) offered by them. If we share for these purposes, if required by applicable law, we will obtain your consent.

Sharing with Affiliates. We share your Personal Information with our affiliates for the purposes described in this Policy. We require our affiliates to honor this Privacy Policy.

Compliance with Laws and Protection of Rights. We may be required to disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or judicial orders or (b) to protect and defend our rights, or the rights or safety of third parties.

Acquisition, Sale, or Reorganization. If an acquisition, sale or reorganization of Hello Energy occurs, new owner will be allowed to use the Personal Information collected by us as outlined in this policy and will likewise assume all of the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Children's Privacy

Hello Energy believes that it is especially important to protect children's privacy online. The Hello Energy websites are directed at an adult audience and we therefore do not knowingly collect personal information from children under the age of thirteen.

Data Security

We maintain administrative, technical and physical safeguards intended to protect against the loss, misuse, unauthorized access, or disclosure of your Personal Information.

Social Networks

Our site may use social network "widgets" such as the Facebook "Like" button. These widgets allow you to interact with your social network while you are on our site. If you are a member of a social network, the social network may have, when you last visited the social network's site, left cookies in your browser that personally identify you to the social network. If you have such cookies in your browser, your social network will be able to identify you when you visit a page that contains that social network's widgets. If you have questions about your social network's information or privacy practices, you should consult the social network's privacy policy and online materials.

Your Choices and How to Contact Us With Questions About This Privacy Policy

Hello Energy is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by either sending us an email at or writing a letter to:

Hello Energy
Attn: Customer Privacy Department
1500 Rankin Rd., Suite 200
Houston, TX 77073

Email marketing: You may opt-out of email marketing by selecting the opt-out option within the email. This opt-out option does not apply to emails sent for other reasons, such as to respond to your requests for service or information, or communicate with you regarding matters relative to your account.

Interest Based Ads: You may also visit Digital Advertising Alliance's Consumer Choices ( to learn more about interest-based advertising or to opt-out of certain interest-based ads. Cookies must be enabled in your browser for the opt-out to work.

Do Not Track: Most browser software allows you to send a "Do Not Track" signal to the websites you visit. Sending the signal results in a "Do Not Track" "flag"—a 0 or a 1—to be transmitted to websites. The Internet Community as a whole has not settled on how websites should respond when they receive the Do Not Track flag. Accordingly, our site does not change how it operates when it receives the flag.

Links to Other Sites

Some Hello Energy web pages may contain links to other sites. Hello Energy is not responsible for the privacy practices or the content of such web sites. We recommend you carefully read the privacy policies of each site you visit.

Your California Privacy Rights

Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information by contacting us at the address above.

Policy Charges

We may from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we handle Personal Information. We will post any revised version of this Policy on our website. Any changes will be effective on the effective date stated in the revised Policy. If there are significant changes we may provide more prominent notice or obtain your consent as required by law.

The English version of this Privacy Policy shall always prevail in case of conflicts between it and any translations of our Privacy Policy.

Privacy Policy Last Updated on: March 9, 2017

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