What Information We Collect
Additionally, when a customer contacts the Hello Energy call center, a record of the phone call is also maintained, which includes the date, time of day, and caller ID information. The purpose of such monitoring and recording is for training, quality assurance purposes, and to review specific transaction requests.
How We Collect Information
Hello Energy collects Personal Information and technical information as follows:
- During the customer enrollment process
- When you register and establish an account
- When you voluntarily provide it to us or answer a survey
- When you contact us or communicate with us
- When you sign up to receive emails or other communications
- When you enter a sweepstakes, contest, or promotion
- When you consent to receive text messages
- When you call us or send us information
- When you use our website or provide information through our website
- When you use our mobile apps or provide information through our mobile apps
- From publicly available sources and third parties
- When we provide you products and services
Data Collection Technologies Used
We may use a number of data collection technologies on our website for sharing, content delivery, analytics, marketing and advertising.
Browser cookies are small pieces data placed on your computer as you navigate websites with your browser. Browser cookies allow websites and various third-parties to distinguish your device from others by having the cookie consist of a unique identifier or other data. Cookies can have many uses, such as to target advertising as well as to enable website functionality and for security. If you choose to disable cookies, some areas of our website may not work properly.
Local shared objects (such as "Flash" cookies) are associated with non-Browser software like Flash Player. Local shared objects can be used like cookies to distinguish your device from others but will not be deleted or blocked using browser cookie controls. You can visit adobe.com for guidance on how to delete and block Flash cookies.
HTML5 local storage is another way that browsers can distinguish your device from others as well as remember data that may be important for the functioning of the website. You should check your browser software for how to delete HTML5 local storage in your particular case.
Web beacons are image files that are used by third-party advertisers, analytics companies, and others. Web beacons are embedded in web pages you visit or in emails we send and cause your browser to share its IP address with the third-party source of the beacon, together with any cookies associated with that third-party. Web beacons can be used with or without cookies. Blocking cookies will not stop your IP address from being shared through the use of beacons.
Statistical or "State IDs" are generated by using certain enduring aspects of your browser or device, such as installed fonts and plug-ins, hardware type, OS type and version, battery state and charging, or how your browser renders certain text or graphics using the HTML5 "draw" functionality.
How We Use Your Information
Personal Information collected by Hello Energy is primarily used to enroll you as a customer and to provide you with products and services, including for account and billing purposes, customer communications, internal analysis, analytics and to better tailor our services and website, and offer you additional information about such products and services.
Information about you may be aggregated or anonymized and used to improve our services, measure and analyze your use of services and to help make our products, services and advertising more relevant to you.
How and When We Share Your Information
Sharing with Third Parties. We share the Personal Information you provide with service providers as needed to provide you with our products and services. Each of these parties are contractually required to keep the information confidential and are not permitted to use it in any way other than what is necessary to perform their work for Hello Energy. We may also share information with credit bureaus and third parties to whom we assign your account for collection purposes.
Sharing for Advertising. We also share information with advertising networks, advertising exchanges, and website analytics companies, to provide you with interest-based advertising. We may also share your Personal Information with select third-party vendors, business partners and other companies so that they can send you promotional materials about goods and services (including special offers and promotions) offered by them. If we share for these purposes, if required by applicable law, we will obtain your consent.
Compliance with Laws and Protection of Rights. We may be required to disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or judicial orders or (b) to protect and defend our rights, or the rights or safety of third parties.
Hello Energy believes that it is especially important to protect children's privacy online. The Hello Energy websites are directed at an adult audience and we therefore do not knowingly collect personal information from children under the age of thirteen.
We maintain administrative, technical and physical safeguards intended to protect against the loss, misuse, unauthorized access, or disclosure of your Personal Information.
Hello Energy is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by either sending us an email at email@example.com or writing a letter to:
Attn: Customer Privacy Department
1500 Rankin Rd., Suite 200
Houston, TX 77073
Email marketing: You may opt-out of email marketing by selecting the opt-out option within the email. This opt-out option does not apply to emails sent for other reasons, such as to respond to your requests for service or information, or communicate with you regarding matters relative to your account.
Interest Based Ads: You may also visit Digital Advertising Alliance's Consumer Choices (http://www.aboutads.info) to learn more about interest-based advertising or to opt-out of certain interest-based ads. Cookies must be enabled in your browser for the opt-out to work.
Do Not Track: Most browser software allows you to send a "Do Not Track" signal to the websites you visit. Sending the signal results in a "Do Not Track" "flag"—a 0 or a 1—to be transmitted to websites. The Internet Community as a whole has not settled on how websites should respond when they receive the Do Not Track flag. Accordingly, our site does not change how it operates when it receives the flag.
Links to Other Sites
Some Hello Energy web pages may contain links to other sites. Hello Energy is not responsible for the privacy practices or the content of such web sites. We recommend you carefully read the privacy policies of each site you visit.
Your California Privacy Rights
Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information by contacting us at the address above.